RETURNS

At Trail Tail, we stand behind the quality of our products and want you to be fully satisfied with your purchase.

No Returns / All Sales Final

Please note that all sales are final. We do not accept returns or offer refunds once a purchase has been completed.

Damaged or Defective Products

If your Trail Tail Dual Dog Leash arrives damaged or defective, we will gladly offer a replacement at no extra cost. To be eligible for a replacement, you must:

7 days of receiving the product

photo or video showing the issue

order number and contact details

Once verified, we’ll send out a new product promptly. Please note, we do not offer monetary refunds under any circumstance.

Need Help?

If you experience any issues, don’t hesitate to contact us at trailtaileurope@gmail.com — we're here to make things right.